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(A consumer is any natural person who performs a legal act which is predominantly not attributable to their business or independent professional activity.)

Information about Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:

• on which you, or a third party designated by you (other than the carrier), took possession of the goods, insofar as you ordered one or more goods under one order and these were delivered simultaneously;

• on which you, or a third party designated by you (other than the carrier), took possession of the last goods, insofar as you ordered multiple goods under one order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done by email: SUPPORT@YOUR SHOP.
You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), immediately and no later than 30 days after receipt of your withdrawal notification.
For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. In no event will you incur any fees as a result of this reimbursement.
We may withhold the reimbursement until we have:

• received the returned goods, or

• you have demonstrated that you have sent back the goods, whichever occurs first.

You must return or hand over the goods to us immediately and no later than 30 days from the date on which you informed us of the withdrawal from the contract. The deadline is met if you send back the goods before the period of 30 days has expired.
The direct costs of returning the goods are your responsibility.
You are only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

• for the delivery of goods that are not prefabricated and are manufactured according to an individual choice or decision of the consumer;

• for the delivery of goods that can spoil quickly or have a limited shelf life;

• for the delivery of alcoholic beverages whose price was agreed upon in the contract but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;

• for the delivery of newspapers, magazines, or periodicals, except for subscriptions.

The right of withdrawal expires prematurely for contracts:

• for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal was broken after delivery;

• for the delivery of goods which are, after delivery, inseparably mixed with other goods due to their nature;

• for the delivery of audio or video recordings or computer software in a sealed package if the seal was broken after delivery.

Example of a Withdrawal Form
In any case, contact us via the following email address before returning the goods to us: SUPPORT@YOUR SHOP.
The return address on our packages is not our address for returns. Upon request, you will receive our return address by email.

If you wish to cancel the contract, please fill in the form below and send it to us by email.

Withdrawal Form
I/we () hereby withdraw from the contract concluded by me/us () concerning:

• the purchase of the following goods (*) /

• the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________
(*) Delete as appropriate.